Need help?
Frequently Asked Questions
SHIPPING
Yes, due to health and safety regulations, deliveries can only be delivered to ground floor. If there are stairs involved, please let us know before placing an order and we will quote the delivery fees for you (if possible). If you have elevator access from the ground floor to your level in an apartment or building complex, this is included in the rate.
Before the product is dispatched, we can update the delivery address for you. Changing delivery address may not be possible once the product is dispatched or a fee might be charged.
We can deliver Australia wide. Delivery cost vary, price can be calculated by entering your post code and address before checkout.
Not at this stage. Maybe in the future.
PRODUCT & AFTER SALES
Our team of experienced buyers seek out the best products we can find in the world. We frequently visit the manufactures ourselves and have a dedicated quality control person to check each individual order prior to shipping.
JW Furniture can keep it prices to a minimum because we do not have retail stores, large warehouses or excess staff. And we buy in bulk and ship directly to you.
Let us know what the item is, and we will do our best to locate it for you. And if there is enough enquires from other people, we will then endeavour to obtain this product for you!
We want to supply the best quality products at unbeatable prices and have returning customers. That is why we guarantee all of our products for one year from the date of the purchase. But if anything should go wrong, please contact us and we will endeavour to resolve the problem in the quickest possible time.
All our products are guaranteed for one year from the date of the purchase. If you encounter a problem, please get in touch with us. Depending on the issue, we can offer a replacement, repair or a store credit.
ACCOUNTS
If you have forgotten your password, click Forgot Password and we will email you a link to the email address you originally signed up with so you can reset it.
If you have trouble signing up, it is sometimes because you signed up with us before using the same email address. Try to click Forgot Password and check that email to see if you get a reset password link.
For other issues, please email support@jwfurniture.com.au
Let customers speak for us
Amazing customer service and amazing unit. The 240cm eric unit is perfect for my 85in TV. The quality cannot be faulted as with the style and functionality. Well built and easy to assemble with 2 people
Just received my Lobster Armchair and I’m over the moon. Not only does it look fantastic it is absolutely so comfortable to sit in. I asked them to source a foot stool for it and they did. Thank you team !
Absolutely love it, haven't had any issues with it and looks amazing in my living room, priced well and great quality!
Absolutely happy with this product! Looks modern and stylish and completes the look of the room. Takes a bit of time to put together but if you follow instructions it shouldn’t be a problem. Aligning the doors was the most difficult part of the build.
I recently bought this desk and I absolutely love it! Quality design and finish and easy to assemble the legs. The cable compartment is great, makes my work space look so much cleaner without all the cables all over mydesk top. Looking at buying an office chair from you guys now!
Honestly couldn't be happier with the design, functionality and quality of this desk. Absolutely worth the wait... don't let that put you off purchasing from this company. They've got the right idea 😎
I didn't realise it would come as a flat pack. I built it by myself and it took about 5 hours. As with all flat pack furniture I built part of it backwards.
Overall it's a great looking product.
Great quality and a unique piece. We love our tv unit! Don’t hesitate to purchase.
I recently purchased the Nora TV unit for my living room, and I must say, it has exceeded my expectations and it looks fantastic in my home. The quality was excellent, and it arrived so well-packaged. I couldn't be happier with my purchase! Highly recommend.
Looks beautiful! But missing half of the assembly instructions
Worth the money paid. Got it delivered and assembled yesterday. We are completely satisfied with the way it turned out. Got these inbuilt slits which facilitates hiding devices in the cabinet, still able to use a remote to make them work.
Saw negative reviews on internet, but now feel good that we didn’t believe them.
Bought the Danny entertainment unit and Danny sideboard. Beautiful furniture!! Well worth the wait due to delivery delays. Fantastic communication along the way from Anthony. Great company to deal with. Many thanks!!
Love the color and the texture it brings to the room. Happy with this purchase !
The quality of the TV unit is on point and is exactly as shown in photos. The only thing is the draws are quite small but they open and close very well.
