1. After comparing prices online you will be amazed just how much money you can save by buying direct from us.
2. After selecting the product you wish to purchase from our website, just pre-order by entering your credit card details, delivery address and contact details.
3. Each deal will run for approximately 2 weeks. At the end of the deal, if enough people have ordered the same product, the deal will go through and your credit card will be charged. Otherwise, we will notify you when the deal is available to proceed.
4. We will place your order with our carefully selected manufacturer.
5. Upon completion of your order, your product will be delivered directly to you.
Yes, due to health and safety regulations, deliveries can only be delivered to ground floor. If two men required, please contact the courier company directly.
If the product is during the manufacturing process, we can definitely help you. Just get in touch with us at firstname.lastname@example.org and we will update the courier company.
If the product is already in transit, you will normally get a notification from the courier company prior to delivery. In this case, you will need to contact the courier company.
We can deliver Australia wide. Delivery cost vary, price can be calculated by entering your post code and address before checkout.
Not at this stage. Maybe in the future.
Product & After Sales
Our team of experienced buyers seek out the best products we can find in the world. We frequently visit the manufactures ourselves and have a dedicated quality control person to check each individual order prior to shipping.
JW Furniture can keep it prices to a minimum because we do not have retail stores, large warehouses or excess staff. And we buy in bulk and ship directly to you.
Let us know what the item is, and we will do our best to locate it for you. And if there is enough enquires from other people, we will then endeavour to obtain this product for you!
Please get in touch with us. If the deal is very popular or if we receive enough enquires, we will relist it. We will notify you if you still want to proceed with the deal.
We want to supply the best quality products at unbeatable prices and have returning customers. That is why we guarantee all of our products for one year from the date of the purchase. But if anything should go wrong, please contact us and we will endeavour to resolve the problem in the quickest possible time.
All our products are guaranteed for one year from the date of the purchase. If you encounter a problem, please get in touch with us. Depending on the issue, we can offer a replacement, repair or a store credit.
The only reason your order does not proceed would be that the quantity amount within the deal time has not been reached. We know this is not only disappointing for you but for us also as a business. But unfortunately, as our selling prices are based on quantity, we have no control over this situation.
If this unlikely situation should occur, your credit card would not be charged.
We accept a few payment methods which can be found at the checkout page. You only get charged if the deal within the 1-2 weeks allotted period proceeds. And if the quantity amount is not reached, the deal does not proceed, and your credit card will not be charge.
If you have forgotten your password, click Forgot Password and we will email you a link to the email address you originally signed up with so you can reset it.
If you have trouble signing up, it is sometimes because you signed up with us before using the same email address. Try to click Forgot Password and check that email to see if you get a reset password link.