Returns & Refunds
Returns and/or refunds will apply to damaged, faulty or incorrect products only. In this unlikely event, please contact our support staff at support@jwfurniture.com.au . You have 7 days from receiving the delivery to get in touch with us. Please attach photos and videos of the product and the carton and provide us with as much information as possible so that we can do our best to assist you.
Our return policy is in line with the Australian Competition and Consumer Act. This return policy excludes change of mind returns and does not cover:
- Normal wear and tear
- Damage arising from improper assembly or modification
- Damage arising from abnormal use or abuse
- Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric, leather or timber)
- Damage to external or product packaging only
- Insignificant minor variations in dimensions, colour, grain or finish
- Insignificant minor imperfections or superficial blemishes
If a product needs to be returned, we advise to keep the original packaging until you are satisfied with the product, as it can be repacked into this carton for the return journey.
Return fees
If a product is faulty or damaged, please contact JW Furniture at support@jwfurniture.com.au. We can either replace with a new product at no extra cost or offer you a discount/rebate depending on the product condition. In case you have to return the product, please refer to our return packing and return policy.
Please note, if you decide not to have a replacement item sent to you, but wish for a refund, the refund amount is the product only and does not include shipping fees to and from delivery point.
Cancellations
For pre-ordered products that are cancelled before we ship to you, there will be a charge of 35% of the product price as the cancellation fee. This is because they are ordered specifically based on your purchase and only a limited quantity is manufactured. Armchairs and Sofas are excluded.
For products that are in stock, order cancellation fees of $89 is charged to cover admin, banking fees and warehouse staff processing the order.
After the product is dispatched, change of mind return is not supported.
Let customers speak for us
Amazing customer service and amazing unit. The 240cm eric unit is perfect for my 85in TV. The quality cannot be faulted as with the style and functionality. Well built and easy to assemble with 2 people
Just received my Lobster Armchair and I’m over the moon. Not only does it look fantastic it is absolutely so comfortable to sit in. I asked them to source a foot stool for it and they did. Thank you team !
Absolutely love it, haven't had any issues with it and looks amazing in my living room, priced well and great quality!
Absolutely happy with this product! Looks modern and stylish and completes the look of the room. Takes a bit of time to put together but if you follow instructions it shouldn’t be a problem. Aligning the doors was the most difficult part of the build.
I recently bought this desk and I absolutely love it! Quality design and finish and easy to assemble the legs. The cable compartment is great, makes my work space look so much cleaner without all the cables all over mydesk top. Looking at buying an office chair from you guys now!
Honestly couldn't be happier with the design, functionality and quality of this desk. Absolutely worth the wait... don't let that put you off purchasing from this company. They've got the right idea 😎
I didn't realise it would come as a flat pack. I built it by myself and it took about 5 hours. As with all flat pack furniture I built part of it backwards.
Overall it's a great looking product.
Great quality and a unique piece. We love our tv unit! Don’t hesitate to purchase.
I recently purchased the Nora TV unit for my living room, and I must say, it has exceeded my expectations and it looks fantastic in my home. The quality was excellent, and it arrived so well-packaged. I couldn't be happier with my purchase! Highly recommend.
Looks beautiful! But missing half of the assembly instructions
Worth the money paid. Got it delivered and assembled yesterday. We are completely satisfied with the way it turned out. Got these inbuilt slits which facilitates hiding devices in the cabinet, still able to use a remote to make them work.
Saw negative reviews on internet, but now feel good that we didn’t believe them.
Bought the Danny entertainment unit and Danny sideboard. Beautiful furniture!! Well worth the wait due to delivery delays. Fantastic communication along the way from Anthony. Great company to deal with. Many thanks!!
Love the color and the texture it brings to the room. Happy with this purchase !
The quality of the TV unit is on point and is exactly as shown in photos. The only thing is the draws are quite small but they open and close very well.
